Background

One of Victoria’s largest Government owned retail water corporations providing regional drinking water, sewerage, trade waste, recycled water and water-saving services for Melbournians, is undergoing a large-scale water meter exchange project covering the integration of workflows across systems.

Opportunity

Their team required trusted resources to implement and test workflow integration for accurate and secure storage of data collected from newly installed water meters in homes around Melbourne.

Summary

KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres. This process outlines the development of service requests from individual metres for the creation of client records that are stored in the organisation’s local CRM (diagram 1.1 and 1.2 below). 

What did we do?

• Test plans 
• Test case execution  
• Defect report 
• Confluence documentation creation  

Key Outcomes

• Centralised storage of data collected from household meters 
• Efficient reporting on meter performance for improved operations 

Tools & Technologies

• Pega
• Hi affinity
• Pulse (Salesforce)
• Boomi
• IoT