Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.
411 University St, Seattle, USA
engitech@oceanthemes.net
+1 -800-456-478-23
Utilities and energy providers are modernising the systems that support customers, field teams and operations, while managing more connected infrastructure, growing data volumes and rising service expectations.
When systems, integrations or data fail, the impact can extend to customer trust, service reliability, safety, compliance and cost.
KJR helps organisations reduce delivery risk, validate system performance and adopt AI and automation with the right level of assurance.
Utilities providers rely on ageing platforms that carry critical data and operational workflows. KJR specialises in assuring these complex legacy environments during modernisation, migration and release.
We help validate billing, customer, outage, field service, asset, data and smart meter systems so teams can identify risk early and release with clearer evidence.
Modern utilities depend on accurate data across multiple systems.
KJR tests data across source systems, integrations, transformations and reports so organisations can trust their data and make confident decisions.
AI and automation are being used across customer service, leak detection, fault detection, demand forecasting, call summaries and operational insights. These tools need to be tested against real-world conditions.
KJR supports trusted AI adoption by testing behaviour, data quality, reliability and ongoing risk.
Smart meters, sensors and connected infrastructure give utilities better visibility, but they also create more data, more integrations and more points of failure.
KJR tests the systems and data flows behind smart meter and IoT programs so teams can rely on the information used for billing, asset monitoring, reporting and operational decisions.
KJR has supported water providers across major technology programs involving customer platforms, operational systems, data and AI-enabled services. We provide the independent testing and assurance needed to reduce risk and improve confidence before systems go live.
South East Water introduced an AI-enabled chatbot to improve customer access to information and reduce pressure on support channels.
KJR tested chatbot workflows, response quality, source data, customer verification and live agent handoff processes.
South East Water upgraded its legacy IVR platform to improve contact centre responsiveness, customer routing and support during peak periods.
KJR provided testing and assurance across system integration, functional validation, UAT, speech input, IVR behaviour, conversational flows and AI-generated transcripts.
A state government water meter platform needed assurance that it could support growing usage and maintain reliable performance.
KJR conducted realistic load testing across myID authentication, meter retrieval and reading submissions to identify performance constraints.
KJR implemented a test automation framework for a government-owned retail water corporation, delivering faster, more reliable software releases, reduced manual testing, and improved accuracy across complex integrated systems. Read how !
KJR was engaged to apply its enterprise software quality engineering expertise to the customer’s Maximo regression testing challenges.
A leading energy infrastructure business engaged KJR to develop and execute a set of automated performance tests as part of their Geospatial Information System upgrade project. The customer gained several key benefits including mitigating upgrade risks, insightful analysis, and confident transition to the new platform.
One of Australia’s largest water distributors required an upgrade of their self-service timesheet portal and payroll system. With nearly 30 years of expertise in risk management and software quality and assurance, they engaged KJR to assist with this implementation.
KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres for one of Victorias largest Government owned retail water corporations.
A leading supplier group of natural gas and energy distribution has partnered with KJR to help achieve their digital transformation goals across their software delivery life-cycle over multiple engagements since 2018.
KJR brings nearly 30 years’ experience in Software Quality Engineering and more than 15 years’ experience in AI and machine learning.
Our focus is simple: we help providers reduce delivery risk, improve release confidence and help utilities adopt technology with the right controls in place.
Utilities and energy systems need to perform in real operating conditions, across customer demand, field activity, regulatory expectations and critical service moments.
KJR provides the assurance needed to support reliable services, trusted data and safer technology adoption.
Talk to KJR about Utilities & Energy Assurance using this form
or contact your local KJR General Manager.