Background
This gaming and entertainment company’s ecommerce platform faced challenges with
performance during a promotional high concurrent user load event. Specifically, their
ecommerce platform experienced slow response times during a promotional event,
impacting user experience and overall business reputation. To address these issues, the
client migrated their ecommerce platform to Kentico 13 and engaged KJR, a trusted
software quality engineering consulting firm, to deliver performance testing services to
quantify the new Kentico 13 ecommerce platform performance.
Challenge
The client needed to improve the performance of their ecommerce platform to enhance
customer satisfaction. The challenge was to identify and address the performance
bottlenecks within their ecommerce platform and address these performance bottlenecks
prior to the next promotional event.
Solution
KJR consultants collaborated closely with the client team to design and execute a
comprehensive performance testing approach. The team utilised various tools and
technologies, including JMeter, Adyen payment gateway, Realistic Test Data, Groovy
scripting, Azure (Front Door), and Kentico 13. KJR developed a comprehensive
performance test plan, created a set of reusable automated JMeter scripts for testing, and
executed performance testing using the KJR load farm. The performance testing was
conducted on the client’s Azure tenancy.
Deliverables
The project deliverables included a detailed performance test plan, reusable automated
JMeter scripts for performance testing, and comprehensive performance test execution
reports describing the performance test outcomes in plain English.
Throughout the engagement process KJR provided valuable recommendations for improving the performance and scalability of the ecommerce platform
Key Outcomes
KJR identified performance issues that were addressed prior to go-live, resulting in highly
efficient and high-quality end user experience. The project was completed two weeks ahead
of schedule, providing the client with a competitive edge in the market.
Value to Client
The performance testing services provided by KJR added immense value to the client. The
optimised ecommerce platform will improve overall operational end user experience. The
enhanced user experience will result in increased customer satisfaction and loyalty. The
client can now rely on their ecommerce platform to handle high concurrent user loads
without performance degradation, ensuring smooth operations during promotional high
concurrent user load periods.
Tools & Technologies
- Microsoft Azure
- Apache JMeter
- Adyen
- Kentico
