ITSM
Transform Your IT Operations with KJR & OpenText SMAX
How do you manage the end-to-end delivery of IT services to your customers?
At KJR, we specialise in delivering cutting-edge IT solutions that streamline your operations, enhance service delivery, and empower users. As a trusted partner, KJR offers unparalleled expertise in delivering, implementing, and testing OpenText's Service Management (SMAX) product — a modern, AI-powered service management solution designed to revolutionise ITSM.
OPENTEXT APPLICATION DELIVERY AWARD
KJR is recognised for leading transformation in cloud-based testing solutions
The OpenText Application Delivery Award recognises the Biggest License Sales in the Application Delivery Management space, where KJR topped the leaderboard at 10x the next closest competitor. Our standout achievement was our partnership with the Victorian Department of Health to deliver the SaaSFlex model, migrating their core testing tools – ALM, BPT, and UFT – to cloud services.
PRODUCT FEATURES
What is OpenText SMAX?
Key Features
Codeless configurations
Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.
Built-in AI and automation
Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics.
Private generative AI
Elevate user experiences, cut support costs, and keep proprietary data secure with a generative AI chatbot powered by a private large language model (LLM).
it operations
Solving Your IT Challenges with SMAX and KJR
Challenge:
Rising IT demands and limited resources
Solution
SMAX empowers your users to resolve routine issues independently, reducing the burden on IT teams while maintaining a secure and efficient environment.
Challenge:
Complex and slow IT processes
Solution
SMAX accelerates processes with built-in AI, analytics, and no-code configurations, allowing faster resolutions and seamless change management.
Challenge:
Controlling IT costs and reducing operational complexity
Solution
SMAX combines IT asset management, SaaS deployment, and flexible licensing to streamline operations and optimize expenditures.
our expertise
Why Choose KJR for SMAX?
At KJR, we’re more than just a provider: we are your partner in transformation:
Comprehensive Services
From initial consultation to installation, rigorous testing, and ongoing support, we provide end-to-end SMAX solutions.
From initial consultation to installation, rigorous testing, and ongoing support, we provide end-to-end SMAX solutions.
Customer-Centric Approach
Your success is our priority. We collaborate closely to ensure SMAX delivers exceptional user experiences and operational outcomes.
Your success is our priority. We collaborate closely to ensure SMAX delivers exceptional user experiences and operational outcomes.
Customisations
We configure SMAX to fit your organisation’s specific requirements, leveraging its flexibility and no-code features to align with your goals.
We configure SMAX to fit your organisation’s specific requirements, leveraging its flexibility and no-code features to align with your goals.
Proven Experience
We have successfully implemented SMAX for esteemed organisations, including Australian research institutions and the defence industry, delivering seamless deployments tailored to their unique and critical requirements.
We have successfully implemented SMAX for esteemed organisations, including Australian research institutions and the defence industry, delivering seamless deployments tailored to their unique and critical requirements.
Expertise You Can Trust
With decades of IT experience, we bring a deep understanding of ITSM, ensuring your SMAX deployment delivers measurable business value.
With decades of IT experience, we bring a deep understanding of ITSM, ensuring your SMAX deployment delivers measurable business value.
Contact Us
Ready to Transform Your IT Operations?
Discover how KJR and OpenText SMAX can help you achieve superior IT efficiency and user satisfaction. Whether you’re looking to enhance ITSM, improve user experiences, or modernise your service management, KJR is here to guide you every step of the way.