KJR is pleased to share that we have renewed our membership with the National Online Retailers Association, or NORA Network.
This year more than ever, the technology behind retail can make or break its success. With customer experience at the heart of retail, companies must be able to deliver a product that satisfies evolving customer needs and expectations. A recent report from KPMG into Global Retail Trends in 2020, identifies changes necessitated by COVID-19 and that ‘companies now need to be good at not just buying and selling products, but also at things like online fulfillment, home delivery, data analytics, AI, machine learning and process automation.’
KJR’s CTO Mark Pedersen sat down with Peter Knock of the NORA Advisory Council recently to discuss how digital technology has transformed our everyday lives, and the necessary transitions that have occurred as the result of the unique challenges presented in 2020. Watch the full clip right here, or read our highlights below:
Digital transformation has always been a part of KJR’s DNA. As Mark explains, “we were founded in ’97 in Queensland and are now national, but we saw then that there was going to be this increasing embedding of digital technology in everyday life”. Ensuring that these experiences are working and secure has an impact on individuals as well as our economy.