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Case Studies

From improving operational efficiency, risk mitigation, to enhancing customer experience, KJR has deep "real-world' experience assisting customers....
Enhancing the performance of e-commerce platforms, improving postal ballot processing, upgrading payroll systems, KJR has a wide range of experience....
For detailed information on how we've assisted our clients, scroll through our list of case studies below.
government project

Age Assurance Technology Trial

KJR partnered with the Age Check Certification Scheme to run the Australian Government’s Age Assurance Technology Trial.

As a leader in technology risk management, Trusted AI adoption, and software quality assurance, KJR led the efforts in the technology evaluation in aspects of the trial to ensure solutions are robust, scalable, and aligned with industry standards and user expectations.

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KJR expertise

Case Studies

Services
Industry
  • Delivered a secure, seamless digital customer channel

South East Water Chatbot Widget

KJR assured a secure, reliable omni-channel chatbot experience, validating MFA identity checks, seamless handoffs, and data integrity - providing smarter, connected, self-service digital interactions. Find out more !

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  • Delivered a tailored QA framework for Microsoft Dynamics 365

QA Solution for Federal Government Department

KJR delivered specialist quality assurance for a Federal Government department, improving efficiency, traceability, and stakeholder confidence across critical operational areas. Find out how !

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  • Delivered faster, higher-quality software releases

Test Automation Framework for Water Corporation

KJR implemented a test automation framework for a government-owned retail water corporation, delivering faster, more reliable software releases, reduced manual testing, and improved accuracy across complex integrated systems. Read how !

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  • Improved platform stability, compliance, and user experience

National Government Platform QA Support

KJR provided embedded quality assurance expertise to a financial services platform, improving defect detection, compliance, and service reliability, ensuring a resilient, high-performing system. Learn more !

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  • Identified critical Dynamics 365 performance bottlenecks

State Government Digital Services Platform

KJR conducted independent performance testing for a water management platform, identifying critical Dynamics 365 bottlenecks and providing clear, actionable insights that improved scalability, reliability, and future optimisation planning. Learn more !

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  • Delivered secure, scalable AI-driven data sharing

Datarwe NLP

Read how KJR built and validated a custom NLP pipeline using its Validation Driven Machine Learning (VDML) approach to achieve >99% accuracy in de-identifying patient data, enabling secure, scalable, and compliant AI-driven data sharing.

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  • Enabled a flawless, compliant IVR deployment to improve customer service

South East Water IVR Platform

KJR was engaged to test and validate an AI-enabled IVR. End result - delivered flawless deployment, proven resilience, and verified transcription accuracy. Find out how !

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  • Validated Austroads’ high-volume transport data pipeline

Austroads Data Platform

KJR’s automated assurance framework enabled Austroads to validate complex, high-volume data pipelines with speed and accuracy. This empowered better decision-making, regulatory readiness, and scalable insights for future national road charging initiatives.

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  • Achieved regulatory compliance and a seamless loyalty experience for the customer

National Entertainment Provider

KJR enabled a major resort and entertainment company to confidently launch a compliant, cashless loyalty program across three states by delivering automated, end-to-end QA.

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  • De-risked ALM cloud migration

Department of Health Victoria

KJR enabled a seamless, secure ALM cloud migration for the Department, delivering zero downtime, 100% data retention, and improved system performance through independent assurance, real-time oversight, and AI-driven risk assessment.

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  • Ensured new corporate website could deliver consistent, high-performance service

Local Government

A large Australian Local Government organisation engaged KJR to plan, execute and report on performance testing for its new corporate website ensuring it could reliably handle peak traffic, particularly during emergencies.

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  • Implementing the first cloud-based, specimen-centric Laboratory Information System in Australia

Major Healthcare Provider

KJR was engaged to provide testing expertise in the implementation of a new pathology system, transitioning to CIRDAN's Ultra product for future-proofing and competitiveness. The project achieved NATA and PGA accreditation with the new system providing improved services to clients.

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  • Implementing a new high-performing digital learning platform

State Education Department

This State Education Department modernised its digital learning creating a high-performing platform that integrates tools for a unified experience, enhances engagement, and improves resource access. KJR ensured robust performance delivering comprehensive testing solutions.

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  • Ensuring public & infrastructure safety; reducing maintenance & defect costs

KJR’s longest-standing customer

KJR's longest-standing customer, a global technology company specialising in the Transport & Freight industry was implementing a sensing system to track the state of rail tracks that distribute large loads in Western Australia’s mining areas. KJR was trusted to deliver formal test documentation and executing formal testing of the system.

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  • Optimise performance, extend asset lifecycles and reduce operational downtime and costs

South East Water Maximo System Testing

KJR was engaged to apply its enterprise software quality engineering expertise to the customer's Maximo regression testing challenges.

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  • Providing a single source of truth for workforce management

Major Entertainment Provider

A major resort & entertainment company wanted to create a unified, centralised HR system. KJR was engaged to migrate the Workday HR Management System, requiring a strong focus on System Integration and End-to-End Testing.

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  • Guaranteed continuity across critical health applications

Large Government Health Department

KJR upgraded a government health department’s LoadRunner testing platform, resolving performance issues and improving system stability. KJR's efforts ensured the department could deliver resilient, high-performance healthcare services without disruption.

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  • Empowered staff to make informed decisions

National Energy Infrastructure Business

A leading energy infrastructure business engaged KJR to develop and execute a set of automated performance tests as part of their Geospatial Information System upgrade project. The customer gained several key benefits including mitigating upgrade risks, insightful analysis, and confident transition to the new platform.

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  • Enhanced user experience resulting in increased customer loyalty

Leading gaming and entertainment group

This gaming and entertainment company's ecommerce platform experienced slow response times during a promotional event, impacting user experience and overall business reputation. KJR was engaged to deliver performance testing services to quantify the new ecommerce platform performance.

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  • Timely delivery of election outcome

Government body responsible for running state elections

This large state government statutory authority that runs state, local council and statutory elections, faced a challenge with slow performance when processing returned envelope barcodes. This issue resulting in delays to determining election outcomes. KJR were engaged to deliver performance testing on their Election Management System.

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  • Improved operational efficiency and customer satisfaction

Large Victorian Water Utility

This long-term Victorian Utilities client wanted to unify all its disparate data sources and integrate with cloud data sources. KJR was required to assist with an AI risk analysis and to conduct thorough testing of data and transformations.

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  • Delivered a secure, scalable Joint Air Battle Management System prototype

Multinational Aerospace & Technology Company

KJR played a pivotal role in developing a secure, integrated Joint Air Battle Management System (JABMS) prototype, delivering rapid configuration. Our contributions laid a strong foundation for Australia’s future capabilities.

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  • Increased employee satisfaction and reduced operating costs

Australia’s largest water provider and distribution

One of Australia's largest water distributors required an upgrade of their self-service timesheet portal and payroll system. With nearly 30 years of expertise in risk management and software quality and assurance, they engaged KJR to assist with this implementation.

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  • Efficient reporting for improved operations

Retail Water Corporation

KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres for one of Victorias largest Government owned retail water corporations.

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  • Improving patient safety, regulatory compliance, data privacy, risk management

Health ICT Capability

Over the years the nature of KJR's technological and consultative engagement with the health sector has evolved and presents a diverse body of work across several lines; software quality engineering, data quality and governance.

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  • Safeguarding patient information

Telehealth Provider

Due to the rapid adoption of Telehealth as a result of Covid-19 the client required an extensive review of their security management. With heightened security concerns, particularly in safeguarding their patients' personal information, the client engaged KJR.

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  • Ensuring safety on the rail network

Multi-national firm specialising in rail vehicle information systems

KJR delivered test automation capability for a multinational corporation specialising in rail vehicle, track and infrastructure monitoring, and passenger information systems. The team required automation assistance on their monitoring system responsible for reporting on the continuous state of trains through continuous collection of sensory and transport data.

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  • Increasing customer satisfaction and revenue growth

Major transport agency servicing QLD roads and public transport

KJR was engaged by the organisation to deliver manual testing and regression testing to assure the functionality of their customer facing transport app and website. Over the last five years this has expanded to include automation test framework implementation and test strategy and project advisory.

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  • Improving document visibility and availability for wider use

Australian Government’s lead science and technology agency for Defence

The Australian Government’s lead agency responsible for applying science and technology to safeguard Australia and its national interest, required assistance to design and implement a solution for classifying large volumes of scientific documentation to improve document visibility and availability for wider use.

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  • Identifying and preserving world-heritage Aboriginal rock art

World-Heritage Rock Art

Thanks to drone, artificial intelligence (AI) and mapping technology carried out by KJR and partners, world-heritage Aboriginal rock art dating back thousands of years is one step closer to being re-discovered for the first time.

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  • Improving operational efficiency and enhancing customer experience

Rowing Australia

Rowing Australia (RA) is the national governing body for the sport of rowing. Rowing in Australia is operationalised via a federated model, which links member associations across seven (7) States and Territories in Australia.

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  • Automating sign-up process for ballot records, saving time & resources

Government organisation processing electoral services

A large government organisation that processes electoral services, event and phases identified many optimisations and benefits that could be achieved through the automation of various Electoral Management System workflows.

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  • Providing secure access to patient data for AI-driven health research

Datarwe

Datarwe is a data platform start-up that focuses on the ways in which AI and machine learning (ai-ml) can be applied to data and used to solve real-world problems. Currently, Datarwe’s focus is on long-term data collection from individuals in Intensive Care Units (ICU).

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  • Improving safety on our roads by providing real-time driver fatigue alerts

FatigueM8

Using AI and ML technologies applied to both health and driving data, KJR has developed a secure dashboard that can warn drivers and their companies of pending health and fatigue issues.

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  • Obtaining performance insights and improving end-user experience

Government organisation that oversees federal natural resources

KJR was engaged by a government organisation that manages and protects Australia's natural resources to develop a self-service dashboard framework, that enables all departmental staff to obtain insights into the performance and end user experience of the departments critical systems.

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  • Improving customer experience and loyalty

Major Australian news publication and broadcaster

A major Australian news channel providing the latest breaking and rolling stories across traditional platforms identified many enhancements to their mobile channels that could be achieved through testing and quality advisory.

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  • DevOps

DevOps in Play

There are many analogies used to describe DevOps, but the simple analogy of “rowing a boat” succinctly captures the reliance that DevOps has on having both the right culture and the right tools.

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  • Software Quality Assurance, Accessibility Testing - WCAG

Recruitment organisation servicing a Government agency

An organisation providing recruitment services to a large Federal Government agency embarked on system transformation to modernise their core recruitment processes through the adoption of the latest cloud technology platforms. KJR was engaged to analyse the requirements and develop the testing artefacts collaboratively with the project team to identify critical system functionality; and to also design, then facilitate User Acceptance Testing for the programme.

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  • Quality assurance, testing

A major resorts and entertainment enterprise

A major resorts and entertainment company requires testing of their improved carparking system which would allow patrons at various membership reward levels to access different carparks as well as to earn and buy parking vouchers.

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