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Case Studies

From improving operational efficiency, risk mitigation, to enhancing customer experience, KJR has deep "real-world' experience assisting customers....
Enhancing the performance of e-commerce platforms, improving postal ballot processing, upgrading payroll systems, KJR has a wide range of experience....
For detailed information on how we've assisted our clients, scroll through our list of case studies below.
Age Assurance Technology Trial Background photo
government project

Age Assurance Technology Trial

KJR partners with the Age Check Certification Scheme to run the Australian Government’s Age Assurance Technology Trial

As a leader in technology risk management, AI Assurance, and software quality assurance, KJR led the efforts in the technology evaluation in aspects of the trial to ensure solutions are robust, scalable, and aligned with industry standards and user expectations.

KJR expertise

Case Studies

KJR assured a secure, reliable omni-channel chatbot experience, validating MFA identity checks, seamless handoffs, and data integrity - providing smarter, connected, self-service digital interactions. Find out more !
KJR delivered specialist quality assurance for a Federal Government department, improving efficiency, traceability, and stakeholder confidence across critical operational areas. Find out how !
KJR implemented a test automation framework for a government-owned retail water corporation, delivering faster, more reliable software releases, reduced manual testing, and improved accuracy across complex integrated systems. Read how !
KJR provided embedded quality assurance expertise to a financial services platform, improving defect detection, compliance, and service reliability, ensuring a resilient, high-performing system. Learn more !
KJR conducted independent performance testing for a water management platform, identifying critical Dynamics 365 bottlenecks and providing clear, actionable insights that improved scalability, reliability, and future optimisation planning. Learn more !
Read how KJR built and validated a custom NLP pipeline using its Validation Driven Machine Learning (VDML) approach to achieve >99% accuracy in de-identifying patient data, enabling secure, scalable, and compliant AI-driven data sharing.
KJR was engaged by a major retail water corporation to test and validate an AI-enabled IVR. End result - delivered flawless deployment, zero defects, proven resilience, and verified transcription accuracy. Find out how !
KJR’s automated assurance framework enabled Austroads to validate complex, high-volume data pipelines with speed and accuracy. This empowered better decision-making, regulatory readiness, and scalable insights for future national road charging initiatives.
KJR enabled a major resort and entertainment company to confidently launch a compliant, cashless loyalty program across three states by delivering automated, end-to-end QA.
KJR enabled a seamless, secure ALM cloud migration for the Department, delivering zero downtime, 100% data retention, and improved system performance through independent assurance, real-time oversight, and AI-driven risk assessment.
A large Australian Local Government organisation engaged KJR to plan, execute and report on performance testing for its new corporate website ensuring it could reliably handle peak traffic, particularly during emergencies.
KJR was engaged to provide testing expertise in the implementation of a new pathology system, transitioning to CIRDAN's Ultra product for future-proofing and competitiveness. The project achieved NATA and PGA accreditation with the new system providing improved services to clients.
This State Education Department modernised its digital learning creating a high-performing platform that integrates tools for a unified experience, enhances engagement, and improves resource access. KJR ensured robust performance delivering comprehensive testing solutions.
KJR's longest-standing customer, a global technology company specialising in the Transport & Freight industry was implementing a sensing system to track the state of rail tracks that distribute large loads in Western Australia’s mining areas. KJR was trusted to deliver formal test documentation and executing formal testing of the system.
A Government owned retail water corporation providing essential services engaged KJR to apply its enterprise software quality engineering expertise to the customer's Maximo regression testing challenges.
A major resort & entertainment company wanted to create a unified, centralised HR system. KJR was engaged to migrate the Workday HR Management System, requiring a strong focus on System Integration and End-to-End Testing.
KJR upgraded a government health department’s LoadRunner testing platform, resolving performance issues and improving system stability. KJR's efforts ensured the department could deliver resilient, high-performance healthcare services without disruption.
A leading energy infrastructure business engaged KJR to develop and execute a set of automated performance tests as part of their Geospatial Information System upgrade project. The customer gained several key benefits including mitigating upgrade risks, insightful analysis, and confident transition to the new platform.
This gaming and entertainment company's ecommerce platform experienced slow response times during a promotional event, impacting user experience and overall business reputation. KJR was engaged to deliver performance testing services to quantify the new ecommerce platform performance.
This large state government statutory authority that runs state, local council and statutory elections, faced a challenge with slow performance when processing returned envelope barcodes. This issue resulting in delays to determining election outcomes. KJR were engaged to deliver performance testing on their Election Management System.
This long-term Victorian Utilities client wanted to unify all its disparate data sources and integrate with cloud data sources. KJR was required to assist with an AI risk analysis and to conduct thorough testing of data and transformations.
KJR played a pivotal role in developing a secure, integrated Joint Air Battle Management System (JABMS) prototype, delivering rapid configuration. Our contributions laid a strong foundation for Australia’s future capabilities.
One of Australia's largest water distributors required an upgrade of their self-service timesheet portal and payroll system. With over 21 years of expertise in risk management and software quality and assurance, they engaged KJR to assist with this implementation.
KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres for one of Victorias largest Government owned retail water corporations.
Over the years the nature of KJR's technological and consultative engagement with the health sector has evolved and presents a diverse body of work across several lines; software quality engineering, data quality and governance.
Due to the rapid adoption of Telehealth as a result of Covid-19 the client required an extensive review of their security management. With heightened security concerns, particularly in safeguarding their patients' personal information, the client engaged KJR.
KJR delivered test automation capability for a multinational corporation specialising in rail vehicle, track and infrastructure monitoring, and passenger information systems. The team required automation assistance on their monitoring system responsible for reporting on the continuous state of trains through continuous collection of sensory and transport data.
KJR was engaged by the organisation to deliver manual testing and regression testing to assure the functionality of their customer facing transport app and website. Over the last five years this has expanded to include automation test framework implementation and test strategy and project advisory.
The Australian Government’s lead agency responsible for applying science and technology to safeguard Australia and its national interest, required assistance to design and implement a solution for classifying large volumes of scientific documentation to improve document visibility and availability for wider use.
Thanks to drone, artificial intelligence (AI) and mapping technology carried out by KJR and partners, world-heritage Aboriginal rock art dating back thousands of years is one step closer to being re-discovered for the first time.
Rowing Australia (RA) is the national governing body for the sport of rowing. Rowing in Australia is operationalised via a federated model, which links member associations across seven (7) States and Territories in Australia.
A large government organisation that processes electoral services, event and phases identified many optimisations and benefits that could be achieved through the automation of various Electoral Management System workflows.
Datarwe is a data platform start-up that focuses on the ways in which AI and machine learning (ai-ml) can be applied to data and used to solve real-world problems. Currently, Datarwe’s focus is on long-term data collection from individuals in Intensive Care Units (ICU).

State Government Digital Services Platform

KJR conducted independent performance testing for a water management platform, identifying critical Dynamics 365 bottlenecks and providing clear, actionable insights that improved scalability, reliability, and future optimisation planning. Learn more !

View Case Study

Datarwe NLP

Read how KJR built and validated a custom NLP pipeline using its Validation Driven Machine Learning (VDML) approach to achieve >99% accuracy in de-identifying patient data, enabling secure, scalable, and compliant AI-driven data sharing.

View Case Study

State Retail Water Corporation

KJR was engaged by a major retail water corporation to test and validate an AI-enabled IVR. End result – delivered flawless deployment, zero defects, proven resilience, and verified transcription accuracy. Find out how !

View Case Study

Austroads

KJR’s automated assurance framework enabled Austroads to validate complex, high-volume data pipelines with speed and accuracy. This empowered better decision-making, regulatory readiness, and scalable insights for future national road charging initiatives.

View Case Study

Department of Health Victoria

KJR enabled a seamless, secure ALM cloud migration for the Department, delivering zero downtime, 100% data retention, and improved system performance through independent assurance, real-time oversight, and AI-driven risk assessment.

View Case Study

Local Government

A large Australian Local Government
organisation engaged KJR to plan, execute and report on performance testing for its new corporate website ensuring it could reliably handle peak traffic, particularly during emergencies.

View Case Study

Major Healthcare Provider

KJR was engaged to provide testing expertise in the implementation of a new pathology system, transitioning to CIRDAN’s Ultra product for future-proofing and competitiveness. The project achieved NATA and PGA accreditation with the new system providing improved services to clients.

View Case Study

State Education Department

This State Education Department modernised its digital learning creating a high-performing platform that integrates tools for a unified experience, enhances engagement, and improves resource access. KJR ensured robust performance delivering comprehensive testing solutions.

View Case Study

KJR’s longest-standing customer

KJR’s longest-standing customer, a global technology company specialising in the Transport & Freight industry was implementing a sensing system to track the state of rail tracks that distribute large
loads in Western Australia’s mining areas. KJR was trusted to deliver formal test documentation and executing formal testing of the system.

View Case Study

Major Entertainment Provider

A major resort & entertainment company wanted to create a unified, centralised HR system. KJR was engaged to migrate the Workday HR Management System, requiring a strong focus on System
Integration and End-to-End Testing.

View Case Study

Large Government Health Department

KJR upgraded a government health department’s LoadRunner testing platform, resolving performance issues and improving system stability. KJR’s efforts ensured the department could deliver resilient, high-performance healthcare services without disruption.

View Case Study

National Energy Infrastructure Business

A leading energy infrastructure business engaged KJR to develop and execute a set of automated performance tests as part of their Geospatial Information System upgrade project. The customer gained several key benefits including mitigating upgrade risks, insightful analysis, and confident transition to the new platform.

View Case Study

Leading gaming and entertainment group

This gaming and entertainment company’s ecommerce platform experienced slow response times during a promotional event,
impacting user experience and overall business reputation. KJR was engaged to deliver performance testing services to quantify the new ecommerce platform performance.

View Case Study

Government body responsible for running state elections

This large state government statutory authority that runs state, local council and statutory elections, faced a challenge with slow performance when processing returned envelope barcodes. This issue resulting in delays to determining election outcomes. KJR were engaged to deliver performance testing on their Election Management System.

View Case Study

Large Victorian Water Utility

This long-term Victorian Utilities client wanted to unify all
its disparate data sources and integrate with cloud data sources. KJR was required to assist with an AI risk analysis and to conduct
thorough testing of data and transformations.

View Case Study

Retail Water Corporation

KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres for one of Victorias largest Government owned retail water corporations.

View Case Study

Health ICT Capability

Over the years the nature of KJR’s technological and consultative engagement with the health sector has evolved and presents a diverse body of work across several lines; software quality engineering, data quality and governance.

View Case Study

Telehealth Provider

Due to the rapid adoption of Telehealth as a result of Covid-19 the client required an extensive review of their security management. With heightened security concerns, particularly in
safeguarding their patients’ personal information, the client engaged
KJR.

View Case Study

Multi-national firm specialising in rail vehicle information systems

KJR delivered test automation capability for a multinational corporation specialising in rail vehicle, track and infrastructure monitoring, and passenger information systems. The team required automation assistance on their monitoring system responsible for reporting on the continuous state of trains through continuous collection of sensory and transport data.

View Case Study

World-Heritage Rock Art

Thanks to drone, artificial intelligence (AI) and mapping technology carried out by KJR and partners, world-heritage Aboriginal rock art dating back thousands of years is one step closer to being re-discovered for the first time.

View Case Study

Rowing Australia

Rowing Australia (RA) is the national governing body for the sport of rowing. Rowing in Australia is operationalised via a federated model, which links member associations across seven (7) States and Territories in Australia.

View Case Study

Datarwe

Datarwe is a data platform start-up that focuses on the ways in which AI and machine learning (ai-ml) can be applied to data and used to solve real-world problems. Currently, Datarwe’s focus is on long-term data collection from individuals in Intensive Care Units (ICU).

View Case Study

FatigueM8

Using AI and ML technologies applied to both health and driving data, KJR has developed a secure dashboard that can warn drivers and their companies of pending health and fatigue issues.

View Case Study

DevOps in Play

There are many analogies used to describe DevOps, but the simple analogy of “rowing a boat” succinctly captures the reliance that DevOps has on having both the right culture and the right tools.

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Recruitment organisation servicing a Government agency

An organisation providing recruitment services to a large Federal Government agency embarked on system transformation to modernise their core recruitment processes through the adoption of the latest cloud technology platforms. KJR was engaged to analyse the requirements and develop the testing artefacts collaboratively with the project team to identify critical system functionality; and to also design, then facilitate User Acceptance Testing for the programme.

View Case Study