- Reduced risk in production deployments
KJR provided independent quality assurance for a critical student loan platform, reducing release risk and supporting accurate, reliable delivery of services to students and providers. Learn how...
government project
Age Assurance Technology Trial
KJR partnered with the Age Check Certification Scheme to run the Australian Government’s Age Assurance Technology Trial.
As a leader in technology risk management, Trusted AI adoption, and software quality assurance, KJR led the efforts in the technology evaluation in aspects of the trial to ensure solutions are robust, scalable, and aligned with industry standards and user expectations.
KJR expertise
Case Studies
Services
Industry
- De-risked a Critical Platform Migration
Drawing on a decade of customer knowledge, KJR helped ensure a smooth transition of critical platforms to a new infrastructure environment. Find out how...
- 10x bond lodgement performance improvement
Discover how KJR uncovered a critical performance bottleneck, increased bond lodgements 10-fold, and helped deliver a confident cloud migration for a State Government Authority. Read now !
- Confidence to make informed policy decisions
Learn how KJR independently tested age assurance technologies, helping government make informed decisions through trusted evidence. Read now !
- Improved confidence in reporting and decision-making
Creating a trusted data foundation that improved reporting consistency, reduced duplication, and gave teams greater confidence in the information used to make business decisions. Read more...
- Trusted regulatory assessments across multiple data sources
Helping process up to 8 million daily regulatory risk assessments with greater confidence, traceability, and data integrity across complex, multi-system environments. Find out how !
- Confident, compliant aged care system delivery
KJR delivered end-to-end quality assurance for aged care reforms, ensuring compliant, integrated systems launched on time with zero critical defects. Find out more !
- Faster, trusted executive reporting
KJR enabled 3x faster, minister-ready reporting by delivering independent data assurance and self-service Power BI dashboards during a critical grants system migration. Read more!
- Reduced flood-event performance risk
Independent testing assured ArcGIS scalability during peak flood events, giving Council confidence when performance mattered most. Find out how !
- Delivered a stable, reliable ICT service platform
KJR stabilised and enhanced the Service Manager System, improving reliability, strengthening user trust, and streamlining service delivery. Read more !
- Delivered a secure, seamless digital customer channel
KJR assured a secure, reliable omni-channel chatbot experience, validating MFA identity checks, seamless handoffs, and data integrity - providing smarter, connected, self-service digital interactions. Find out more !
- Validated a pathway toward intelligent and autonomous data operations
Read how KJR developed and piloted an AI agent for Australia's leading integrated resort, improving agility and validating AI’s business integration potential.
- Delivered a tailored QA framework for Microsoft Dynamics 365
KJR delivered specialist quality assurance for a Federal Government department, improving efficiency, traceability, and stakeholder confidence across critical operational areas. Find out how !
- Delivered faster, higher-quality software releases
KJR implemented a test automation framework for a government-owned retail water corporation, delivering faster, more reliable software releases, reduced manual testing, and improved accuracy across complex integrated systems. Read how !
- Improved platform stability, compliance, and user experience
KJR provided embedded quality assurance expertise to a financial services platform, improving defect detection, compliance, and service reliability, ensuring a resilient, high-performing system. Learn more !
- Delivered a seamless, high-integrity data migration
KJR led a seamless migration of legacy ALM data to Azure DevOps, improving data integrity, collaboration, and performance. Find out more !
- Identified critical Dynamics 365 performance bottlenecks
KJR conducted independent performance testing for a water management platform, identifying critical Dynamics 365 bottlenecks and providing clear, actionable insights that improved scalability, reliability, and future optimisation planning. Learn more !
- Delivered secure, scalable AI-driven data sharing
Read how KJR built and validated a custom NLP pipeline using its Validation Driven Machine Learning (VDML) approach to achieve >99% accuracy in de-identifying patient data, enabling secure, scalable, and compliant AI-driven data sharing.
- Enabled a flawless, compliant IVR deployment to improve customer service
KJR was engaged to test and validate an AI-enabled IVR. End result - delivered flawless deployment, proven resilience, and verified transcription accuracy. Find out how !
- Validated Austroads’ high-volume transport data pipeline
KJR’s automated assurance framework enabled Austroads to validate complex, high-volume data pipelines with speed and accuracy. This empowered better decision-making, regulatory readiness, and scalable insights for future national road charging initiatives.
- Achieved regulatory compliance and a seamless loyalty experience for the customer
KJR enabled a major resort and entertainment company to confidently launch a compliant, cashless loyalty program across three states by delivering automated, end-to-end QA.
- De-risked ALM cloud migration
KJR enabled a seamless, secure ALM cloud migration for the Department, delivering zero downtime, 100% data retention, and improved system performance through independent assurance, real-time oversight, and AI-driven risk assessment.
- Ensured new corporate website could deliver consistent, high-performance service
A large Australian Local Government
organisation engaged KJR to plan, execute and report on performance testing for its new corporate website ensuring it could reliably handle peak traffic, particularly during emergencies.
- Implementing the first cloud-based, specimen-centric Laboratory Information System in Australia
KJR was engaged to provide testing expertise in the implementation of a new pathology system, transitioning to CIRDAN's Ultra product for future-proofing and competitiveness. The project achieved NATA and PGA accreditation with the new system providing improved services to clients.
- Implementing a new high-performing digital learning platform
This State Education Department modernised its digital learning creating a high-performing platform that integrates tools for a unified experience, enhances engagement, and improves resource access. KJR ensured robust performance delivering comprehensive testing solutions.
- Ensuring public & infrastructure safety; reducing maintenance & defect costs
KJR's longest-standing customer, a global technology company specialising in the Transport & Freight industry was implementing a sensing system to track the state of rail tracks that distribute large
loads in Western Australia’s mining areas. KJR was trusted to deliver formal test documentation and executing formal testing of the system.
- Optimise performance, extend asset lifecycles and reduce operational downtime and costs
KJR was engaged to apply its enterprise software quality engineering expertise to the customer's Maximo regression testing challenges.
- Providing a single source of truth for workforce management
A major resort & entertainment company wanted to create a unified, centralised HR system. KJR was engaged to migrate the Workday HR Management System, requiring a strong focus on System
Integration and End-to-End Testing.
- Guaranteed continuity across critical health applications
KJR upgraded a government health department’s LoadRunner testing platform, resolving performance issues and improving system stability. KJR's efforts ensured the department could deliver resilient, high-performance healthcare services without disruption.
- Empowered staff to make informed decisions
A leading energy infrastructure business engaged KJR to develop and execute a set of automated performance tests as part of their Geospatial Information System upgrade project. The customer gained several key benefits including mitigating upgrade risks, insightful analysis, and confident transition to the new platform.
- Enhanced user experience resulting in increased customer loyalty
This gaming and entertainment company's ecommerce platform experienced slow response times during a promotional event,
impacting user experience and overall business reputation. KJR was engaged to deliver performance testing services to quantify the new ecommerce platform performance.
- Timely delivery of election outcome
This large state government statutory authority that runs state, local council and statutory elections, faced a challenge with slow performance when processing returned envelope barcodes. This issue resulting in delays to determining election outcomes. KJR were engaged to deliver performance testing on their Election Management System.
- Improved operational efficiency and customer satisfaction
This long-term Victorian Utilities client wanted to unify all
its disparate data sources and integrate with cloud data sources. KJR was required to assist with an AI risk analysis and to conduct
thorough testing of data and transformations.
- Delivered a secure, scalable Joint Air Battle Management System prototype
KJR played a pivotal role in developing a secure, integrated Joint Air Battle Management System (JABMS) prototype, delivering rapid configuration. Our contributions laid a strong foundation for Australia’s future capabilities.
- Increased employee satisfaction and reduced operating costs
One of Australia's largest water distributors required an upgrade of their self-service timesheet portal and payroll system. With nearly 30 years of expertise in risk management and software quality and assurance, they engaged KJR to assist with this implementation.
- Efficient reporting for improved operations
KJR was engaged to conduct Quality Assurance services and verified integration of PEGA tools within Hiaffinity, Boomi, Salesforce and IOT applications to ensure accurate and secure collection of data from water metres for one of Victorias largest Government owned retail water corporations.
- Improving patient safety, regulatory compliance, data privacy, risk management
Over the years the nature of KJR's technological and consultative engagement with the health sector has evolved and presents a diverse body of work across several lines; software quality engineering, data quality and governance.
- Safeguarding patient information
Due to the rapid adoption of Telehealth as a result of Covid-19 the client required an extensive review of their security management. With heightened security concerns, particularly in
safeguarding their patients' personal information, the client engaged
KJR.
- Ensuring safety on the rail network
KJR delivered test automation capability for a multinational corporation specialising in rail vehicle, track and infrastructure monitoring, and passenger information systems. The team required automation assistance on their monitoring system responsible for reporting on the continuous state of trains through continuous collection of sensory and transport data.
- Increasing customer satisfaction and revenue growth
KJR was engaged by the organisation to deliver manual testing and regression testing to assure the functionality of their customer facing transport app and website. Over the last five years this has expanded to include automation test framework implementation and test strategy and project advisory.
- Improving document visibility and availability for wider use
The Australian Government’s lead agency responsible for applying science and technology to safeguard Australia and its national interest, required assistance to design and implement a solution for classifying large volumes of scientific documentation to improve document visibility and availability for wider use.
- Identifying and preserving world-heritage Aboriginal rock art
Thanks to drone, artificial intelligence (AI) and mapping technology carried out by KJR and partners, world-heritage Aboriginal rock art dating back thousands of years is one step closer to being re-discovered for the first time.
- Improving operational efficiency and enhancing customer experience
Rowing Australia (RA) is the national governing body for the sport of rowing. Rowing in Australia is operationalised via a federated model, which links member associations across seven (7) States and Territories in Australia.
- Automating sign-up process for ballot records, saving time & resources
A large government organisation that processes electoral services, event and phases identified many optimisations and benefits that could be achieved through the automation of various Electoral Management System workflows.
- Providing secure access to patient data for AI-driven health research
Datarwe is a data platform start-up that focuses on the ways in which AI and machine learning (ai-ml) can be applied to data and used to solve real-world problems. Currently, Datarwe’s focus is on long-term data collection from individuals in Intensive Care Units (ICU).
- Improving safety on our roads by providing real-time driver fatigue alerts
Using AI and ML technologies applied to both health and driving data, KJR has developed a secure dashboard that can warn drivers and their companies of pending health and fatigue issues.
- Improving operational efficiency
KJR was engaged by the organisation to coordinate a project involving the upgrading and migration of data from separate departments across to their system.
- Obtaining performance insights and improving end-user experience
KJR was engaged by a government organisation that manages and protects Australia's natural resources to develop a self-service dashboard framework, that enables all departmental staff to obtain insights into the performance and end user experience of the departments critical systems.
- Improving customer experience and loyalty
A major Australian news channel providing the latest breaking and rolling stories across traditional platforms identified many enhancements to their mobile channels that could be achieved through testing and quality advisory.
- DevOps
There are many analogies used to describe DevOps, but the simple analogy of “rowing a boat” succinctly captures the reliance that DevOps has on having both the right culture and the right tools.
- DevSecOps, Assurance & Strategy
A leading supplier group of natural gas and energy distribution has partnered with KJR to help achieve their digital transformation goals across their software delivery life-cycle over multiple engagements since 2018.
- Software Quality Assurance, Accessibility Testing - WCAG
An organisation providing recruitment services to a large Federal Government agency embarked on system transformation to modernise their core recruitment processes through the adoption of the latest cloud technology platforms. KJR was engaged to analyse the requirements and develop the testing artefacts collaboratively with the project team to identify critical system functionality; and to also design, then facilitate User Acceptance Testing for the programme.
- performance testing, project management
A large Australian tertiary education provider uncovered some issues with their Learning Management System (LMS) that needed to be rectified for student use.
- Quality assurance, testing
A major resorts and entertainment company requires testing of their improved carparking system which would allow patrons at various membership reward levels to access different carparks as well as to earn and buy parking vouchers.